Residential Care Home Case Study.

We are thoroughly enjoying managing the social media for Victoria House Residential Home. On behalf of Victoria House we communicate with friends and family using the business Facebook page.

The Company Background.


Victoria House Residential Home is a family run Residential Care Home providing Residential Care, Respite Care, Transitional Care and Dementia Care in Leeds.
A dedicated and experienced care team manage the home providing services such as Residential Care, Respite Care, Transitional Care and Dementia Care.

The Facebook page was set up for residents, staff and residents families to reflect the updates and events ongoing inside the home.

What We Do.


Zedcomms are Victoria House Residential Home social media management company. We receive photo, video and text information from the activities team via WhatsApp to professionally post onto the Facebook page. We enhance the images and optimise the text for the best visitor experience.

An Example of Activity.


We have updated family and friends about the chicks hatching in the home, flowers received from families, birthday cakes and birthdays celebrations followed by videos of live entertainment. All reflected positively with good enhanced images.

The Results

The Facebook page has reached 2096 people in the last 28 days, double the previous 28 days. The engagement was 2377, up 165%. We are reflecting on the wonderful happenings within Victoria House and the family and friends really appreciate it.

Facebook and Instagram

Facebook Page

Why We Must Have a Facebook Presence

Facebook is changing. Facebook and Instagram will continue to be a critical part of any marketing strategy for small business.

With a huge audience of 2.27 BILLION users of whom 75% log in daily, this is an audience online looking at content that interest.  

If you sell anything at all you should have a credible and up to date Facebook page.

  • 60% of consumers visit your Facebook page before visiting a brick and mortar location.
  • 80% of consumers are more inclined to purchase from you if they find your company Facebook page credible and up to date.
  • 62% of consumers say Facebook is the most useful social platform they use.

Changes Though Are Afoot

Facebook is getting so busy it will start filtering and reducing content served to its users – this includes your content and posts, reducing your free exposure.  Therefore as a business owner, it is essential to have an active credible Facebook page.  Alternatively, you will fall for the paid advertising model to keep up with the competition. (More about this later).

Algorithm Changes Will Reduce a Small business easy reach of prospective customers.

Simple brand pages with little content and engagement will experience a drop in numbers. 

Facebook are to reduce the Newsfeed, 1500 posts could appear on average, this is expected to reduce to 300.

We Need To Be Savvier

  • Post 80% helpful information directed towards your customers and 20% sales content.
  • Check and update your page often as you can, respond to comments and messages timely.
  • Post Efficiently
  • Facebook Insights suggest the following optimised times to post.
  • B2B 9 am and 2 pm Tuesday, Wednesday and Thursday.
  • B2C Noon on Monday, Tuesday and Wednesday.
  • Saying that in my experience, I do find other optimum times when working with clients.  For example; A Hobby store optimum post times are early evening at the weekend.  A Furniture design company is popular at weekends and Sunday afternoons, especially when it’s cold outside.

Include A Mix Of Posts

URL posts are simple posts, Facebook pull-in an image from the linked page automatically. The benefit is a click of the image takes the visitor to the page, its fast and easy sharing.

Add some #, your own or Facebook will suggest some from your text content.

Get some #s. You can get #s you may never of thought of online.

Add your own corporate graphics. Make some graphics optimised for Facebook posts (correctly sized images get more exposure). These posts look great and promote your brand.

Add ALT Tags to your images to describe what the image is, this text information strongly infuances Google search ranking ;)

Spread posts by at least 15 minutes apart, this is a better experience for your page visitor and is less spammy. Use scheduling to help with this.

Zedcomms are the ‘Marketing Arm’ of more businesses than you may be aware of. We will be please to see how we can support your company growing and benefiting online.

Gate Automation Specialist Case Study

Electric gates specialist

About The Company


Livewire Gates and Doors are a specialist in access automation and bespoke security solutions; electric gates and door automation services for domestic, commercial and industrial properties.

What We Do


We originally rebuilt the Livewire website using historical cached information from the Internet due to the original website being unavailable. We updated the branding with a new logo and optimised the website for search.

Ongoing Service

During the initial meeting, the owner mentioned he wished someone would ‘look after the website’ so we instigated one of or standard service packages that covers website maintenance and SEO of the website along with updates of the main social media platforms; Facebook, Twitter and Google Business.
(Google Business updates• Facebook manage and 5 posts• Twitter manage and 5 posts• Website maintenance and base SEO ongoing adjustment • 4 update reports per month• Yearly Update and Compare Marketing Analysis).


The client’s requirements were to promote the business in a professional manner, increasing the online profile, maintaining search ranking status and constantly refreshing the company profile within several media platforms.

The Outcome


Technical and marketing suggestions have improved business performance overall. This includes the addition of SSL certificate (more secure domain name which increases search ranking). Update of the PHP software on the website, installing the latest software is good for speed, security and search ranking. And the addition of more recently enhanced images of completed works which were not been published previously.

The website is now a much more integral part of the business, customers can see examples of completed gates and doors, the salesperson refers his prospective customers to the site and the search exposure is progressively getting bigger online

Continuous Improvement.

We report our actions to Livewire four times a month along with any additional suggestions to continiously improve the business online profile.

Good search engine optimisation (SEO) habits

SEO

Search engines strive to create the best user experience possible, providing the most relevant, useful information based on the user’s search terms. If they didn’t, users would no longer rely on them for information.

Therefore we should provide informative, accurate information to the search engines to attract that perfect customer.

Remember; The only person Google is concerned about is the user – the person searching on Google – so we need to reflect our business online neatly.

This is good news: the more relevant, informative and useful user experience we create, the better the chances that search engines will serve your website pages. By practising good search engine optimisation (SEO) habits, you can continually work to increase your search engine results page (SERPs) position. Here are some top SEO practices for SERP success.

On-page (your website) SEO best practices:

First, let’s talk about the platform you use, some website platforms do not have the option to add SEO information we talk about below. The main platforms like WordPress have lots of SEO options. If your website does not have SEO options within the back office admin area this does not mean you will not show in search results but its restrictive.

  1. Relevant keywords: Using a keyword tool can help determine which words will help attract the most visitors based on popular search terms. Pick the most relevant, popular keywords for your business and try to rank for different keywords on your web page.
  2. Short, catchy and original title tags: Title tags describe what your website is all about while attracting the user’s attention enough to (hopefully) click through to your pages. Limit the title tag description to 55 characters so it will display well on SERPs. Keep title tags descriptive yet short and sweet to help search engines and users determine the relevancy of your page. I like to add a little call to action, see photos, contact us or simply read more.
  3. Keywords at the beginning of page title tags: Google puts more weight on the start of the title tag, so try to keep the keywords at the beginning. All we are doing here is making our key word priority.
  4. Keyword focused meta descriptions: The meta description appears under the title tag on SERPs and gives users a chance to learn more about your company before clicking into your site. Aim for a meta-description length of 150-160 characters.
  5. Proper sitemap: Make sure your website’s structure is up-to-date and easy to navigate. The better the site structure, the easier search engine crawlers can find and index pages. Aim for a three-click rule—customers should find what they need on your site in three clicks. You will need to add a site map and some websites allow multiple site maps for pages, categories and products etc. The more accurate detail you add the better as it allows search engines to know all about your company.
  6. Properly structured, SEO-friendly URLs: URLs help crawlers to figure out page topic and relevancy. Don’t use UNDERSCORE Creating short URLs with your keyword in it, using “-” instead of “_” between words as well as static words (rather than numbers) will help users and crawlers read URLs faster and easier. Also, try to use sub-directory root domains instead of sub-domains.
    A subdomain is an additional part to your main domain name. Subdomains are created to organise and navigate to different sections of your website. You can create multiple subdomains or child domains on your main domain.
    For example: store.yourwebsite.com
  7. Link internally with anchor text: Linking internally to your other web pages adds keyword-rich internal links to every page. Internal linking helps search engines crawl and index your site, provides readers with more reading options and improves ranking for some of your keywords.
  8. Outbound links: Referencing and linking to reputable (authoritative) sources shows you are a helpful internet information steward that is willing to share pagerank. On the internet, helpful sharing is caring.
  9. Website’s loading speed: Search engines do not like slow pages as they know that users will not wait long for a website to load. Provide the best user experience possible.
  10. Really helpful content: Create relevant content on your pages that is easy to read, unique, helpful, fresh and grammatically flawless. Your content should be so helpful and relevant that your target audience will want to stay on your page and others will want to link to it.
  11. Although not mandatory, using a copyright notice costs nothing, and may help to deter infringements or your website content, look professional, tells your visitor your site is up to date and Google rank sites higher with an up to date copyright notice.

Off-page SEO practices:

  1. Search engine submission: It can take a while for search engines to find and crawl your site. You can help to speed up the process by submitting your website to popular search engines.
  2. Local directory submission: Submitting your business listing information to top or niche directories creates more places where users can find you and crawlers can confirm your business information. Be sure to submit NAP (name, address, phone number). And, if possible, website and category. A high percentage of searches are by keyword rather than business name, so strive to use category information wherever possible.
  3. Social media marketing: Be present on all relevant social channels and manage your online reputation. Strive to get likes, shares and links by being 80% helpful and 20% promotional.
  4. Video marketing: Help users find out about your business by sharing your relevant and helpful videos on sites such as Youtube, Vimeo, etc.
  5. Backlink outreach: Earn backlinks by conducting content PR to get others to read your pages and possibly link to you. The more quality backlinks your web page has, the more authority it has, and the more search engines will deem the page as relevant and useful.
  6. Forums and communities: Answering questions in forums and communities can help to build your reputation as an industry expert. This can provide a possible opportunity to include your website or blog link if it is relevant to the answer.

A fantastic structured way to tap into the search engines

A powerful way to link all this together is to post to a well-structured blog type website like a WordPress website with detailed information about your product and services. Include information that your prospective customer is interested in; what you provide, the detail, location, cost, availability, results, what the problem and solution were, all along with good quality images. Reflect what is happening in your business to the search platforms and your central website. Add to this a consistent social media campaign and you will attract the perfect customer.

Find out how Zedcomms can support your marketing.