Manufacturing Business, Digital Marketing

Jo on a computer

A historic, classicly traditional business evolves using digital, social media to find new and diverse customers.

Zedcomms are a leading business development consultancy specialising in Website Design and Internet Marketing along with onsite training and ongoing mentor support.

BJ Upholstery based in Darlington is a traditional business who restore and reupholster antique soft furnishings.  Operated by a husband and wife team they have been in the reupholstery business for thirty years.

The Challenges

The loyal customer base was reducing and the call for restoring antiques was reducing too. A wider audience was required and new markets to serve.

BJ Upholstery in Darlington

The Solution

First, we looked at the company website and the supporting social media. We ran a ‘Snapshot Marketing Report’ that highlighted the company’s exposure online. They had very little exposure and the new customers required did not know they existed. They were known in Darlington and narrowly showed in search results as an antique reupholster and the report gave us the information to build an action plan.

We updated the website and created an easy to publish and search-friendly platform to work with. We did not totally rebuild the website for a few reasons; we wanted to keep the costs down, it looked ok and the style showed the business as it was, a nice traditional upholstery workshop in a market town, a bit old fashioned but well established. We didn’t want to come across too ‘flash’ we didn’t want a modern generic-looking website.  The website looks like an old upholstery workshop that is producing beautiful work.

Next was to build the social profile; we added Facebook, Twitter, Instagram and Pinterest and started telling the BJ Upholstery story regularly. Photos and descriptions of completed work are published which is an interesting bonus as prior only the customer saw the lovely work.
Website SEO was boosted by optimising the website and adding rich content to appeal to the target customers.
This is all ongoing and flexing as the business evolves and changes with demands and requirements of the owners.

Dig Advertising SS

The Results

Inbound enquiries are at a historical high and the company is attracting the ‘perfect customer’. The perfect customers are people who appreciate quality and don’t mind paying for the best service. People from further afield have become customers, at the time of writing two sofas are in the workshop from Gloucester, BJ Upholstery are producing jobs for interior designers, making bespoke sofas to order, upholstered a chair in football shirts and last year reupholstered a footstool in a potato sack for a customer in London.

 BJ Upholstery travels to the Yorkshire Dales, York, Harrogate, Newcastle as well as the surrounding area of Darlington and Durham. 

Digital Marketing can be overused and misunderstood.  Digital Marketing is just your story and what you offer shared in the public domain, on the Internet, which is a digital environment. 

More Information

Any business can request a ‘Marketing Analysis’ from, follow the link and request online.


A Unique And Fresh Way To Market Your Company

Pull marketing

Pull Marketing is a way to attract that ‘perfect customer’ to you.

Think about the perfect customer, age, interests, location, spend power etc. I can attract that customer to your door.

Internet or traditional methods both work but the Internet is the fastest and most cost-effective.  You need to be where your target customers are.  This can be adverts in magazines and newspapers they read or online forums they visit and subscribe to.  Another is search; what would your customer search in Google?  Reflect on your website, optimised will attract your perfect customer located in your area with your required budget.  It takes time and a little technological know-how but worth it and you can build from there.  Keep it going and always be active.

A Marketing Historical Story

Kellogs in the 1950s was a household name – why market a brand everyone knows?  so they cut the marketing budget. The customers quickly forgot and sales plummeted.

Our Marketing Plan

Devise the marketing message.
Deliver a clear marketing message.
Ensure the target market will see your marketing message.
Encourage contact – call to action.

Our Marketing Ethos

Be memorable.
Be different.
Be creative.
Include a ‘big fat claim’. (Don’t be shy about how good you are).

Builder and Plasterer, Render Specialist in Darlington

SS Robertson Building Services

SS Robertson Building Services

A building services company who provide property services and building service to the North East and North Yorkshire regions. Specialists in plastering, outside render and damp proofing.

We add photographs of completed jobs with some description. This helps customers see the work and get ideas for their project. Customers can request a quote via the website. The website is attracting more customer enquiries, especially from smartphones as the website is optimised to be read on a smartphone.

Zedcomms, a digital marketing agency started 18 months ago

Zedcomms Logo

Zedcomms, a digital marketing agency started 18 months ago in Darlington has flourished worldwide.

After selling his Internet marketing business 18 months ago Paul Harper founded Zedcomms Marketing Agency.  Zedcomms is a unique Marketing Agency as it has a strong ‘sales’ background. Believing he would find his clients locally. The world came knocking. The business evolved in a way he never expected.  The first client came from Australia because the owner wanted marketing advice to increase sales. He wanted to invest in a redesign of his website structure with a focus on sales; a 30% increase was delivered.  Soon after a web designer in Florida wanted help with a sales pricing structure for his business and an Italy based luxury watch on-line retailer needed more website hits. UK companies came too.  Zedcomms recruited franchisees for a Somerset based jewellery company.  The new recruits’ came from the UK, but also Melbourne in Australia, Tasmania and Kuwait.  The international flavour is due to ease of communication using Internet tools and the desire for marketing services with a ‘sales’ focus.

Zedcomms provide marketing services to a handful of businesses and Councils in the UK  There is a gap in the market for a ‘sales focused’ Marketing Agency to deliver marketing products and services in the UK, so ZedComms is to offer a free consultation and feedback to businesses.

Paul Harper says;

My skill is to understand technology then connect the technology to promote a business. I recall talking with ease to a lady in a Kuwait restaurant about her franchise as if she was in the next town!  We are to launch a super Social Media Marketing package that will fit in nicely with SME’s nationally.  I love working with businesses promoting products and services worldwide – and locally.



TEL – 07712079106